Service Department

Submit a Service Request

One of the benefits of shopping local is our in-house service department here in Medford. Garrison’s Service is open 9-5 Monday-Friday. Please fill out the form above to get in touch with us, and we’ll get return your message within 2-3 business days.

Frequently Asked Questions

Do I need to register my warranty?

How does the “No Use, No Lose” protection plan work?

Why isn’t my power recliner working?

How do I care for my leather furniture?

Why does my down feather furniture look so frumpy?

Notes from Greg (use to create what works best for us)

Wants: Greg wants this on the website, but probably doesn’t understand or hasn’t see garripedia work

• Vendor database with warranty info, link directly to the vendor’s page
• Card/QR code
  • Write the make(s), models, and name of the fabric/leather, helping guests figure out what might be recommended to clean, repair, etc.
  • Link to service application page
  • Service phone number
  • service email
• Topic: my power recliner isn’t working, where do I start?
• Leather care for the vendor that work in leather - links to those vendor pages on what they recommend specifically.
  • i.e. Stanton, product listing and how each fabric is cleaned.
• largest service numbers on Stanton and UItraComfort
• Fusion has set up a nice and helpful furniture care page, https://www.fusiondesign.us/furniture-care/
• Videos of how to: fluff down pillows, rotate pillows, reconnect recliner wires
• Service fee is $75/hour
• “Get To Know Our Service Team” picture of each team member